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Terms and condition



Effective Date: 01/12/2024
Last Updated: 01/11/2024

Welcome to Foodamy! These Terms and Conditions ("Terms") govern your use of our website, services, and mobile applications (collectively, "Services"). By accessing or using our Services, you agree to comply with these Terms. If you do not agree, please refrain from using our Services.

1. Use of Services

  • Our Services are intended for personal, non-commercial use.
  • You must be at least 18 years old or have parental consent to use our Services.
  • You agree to provide accurate and complete information when placing orders or creating an account.

2. Orders and Payments

  • Order Placement: All orders are subject to availability and confirmation.
  • Payments: We accept cash on delivery and digital payments through our listed partners. Prepaid orders will be processed only after payment confirmation.
  • Order Changes: Once an order is placed, changes or cancellations may not be possible, especially if the order is in the processing or cooking stage.

3. Pricing

  • Prices displayed on our Services are subject to change without notice.
  • Additional fees, such as delivery charges or taxes, may apply and will be disclosed before payment.

4. Cancellation and Refunds

  • Customer-Initiated Cancellations: Once the order enters processing or cooking, cancellations are not allowed.
  • Restaurant-Initiated Cancellations: If Foodamy cancels your order, you are entitled to a full refund for prepaid amounts.

Refer to our Cancellation Policy and Refund Policy for more details.

5. Delivery Terms

  • Delivery is facilitated through third-party partners (e.g., Foodpanda, Pathao, Foodi, Khaodao).
  • Delivery times are estimates and may vary based on traffic, weather, and other factors.
  • In rare cases where delays exceed 1.5 hours, the order may be canceled.

Refer to our Shipping Policy for detailed terms.

6. Food Quality and Liability

  • Foodamy is committed to providing fresh and high-quality food. However, we do not guarantee specific taste preferences.
  • Customers are encouraged to report any issues regarding food quality within 24 hours of delivery.

7. Intellectual Property

  • All content on our website and app, including logos, images, and text, is the property of Foodamy. Unauthorized use is prohibited.

8. Limitation of Liability

  • Foodamy is not responsible for delays or issues caused by third-party delivery services.
  • Our liability for any claim arising from the use of our Services is limited to the amount paid by the customer.

9. Privacy Policy

Your personal information is collected, used, and stored in accordance with our Privacy Policy. By using our Services, you consent to these practices.

10. Modification of Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting to our website. It is your responsibility to review these Terms periodically.

11. Governing Law

These Terms are governed by the laws of Bangladesh. Any disputes will be resolved in the courts of Bangladesh.

12. Contact Us

If you have questions or concerns regarding these Terms, contact us at:
Email: support@foodamy.com.bd