Cancellation Policy for Foodamy

1. Customer-Initiated Cancellations

• Orders in Processing or Cooked Stage:
  Once your order is being processed or has started cooking, cancellations are not allowed.

• Before Processing Begins:
  If you wish to cancel your order before it enters the processing stage, please contact us immediately. Approval of such cancellations is at the discretion of the restaurant.

2. Restaurant-Initiated Cancellations

• Restaurant Cancellations:
  If Restaurant cancels order due to unforeseen circumstances (e.g., ingredient shortages, technical issues), the following applies:
  • Prepaid Orders: Customers will receive a full refund for the prepaid amount.
  • Cancellation Fee: additional cancellation fees will apply in this case.

3. Cancellation Fees

If a cancellation fee is applicable for customer-initiated cancellations before the processing stage, it will be communicated at the time of cancellation.

4. Refunds

Refunds for eligible cancellations will be processed as follows:

• For payments made via online methods (e.g., credit cards, mobile wallets), refunds will be issued back to the original payment method within [5-10 business days].
• For cash-on-delivery orders, no refund will be necessary since no payment was made upfront.

5. Contact for Cancellation

If you need to request a cancellation or have questions about this policy, contact us at:
Email: support@foodamy.com.bd
Phone: 01581-086261