At Foodamy, we strive to provide the best dining experience. However, if an issue arises, our refund policy ensures transparency and fairness for all parties involved.
Refunds may be issued under the following conditions:
Restaurant-Initiated Cancellations:
If Foodamy cancels your order for any reason (e.g., unavailability of ingredients, technical issues), a full refund will be provided for any prepaid amount.
Order Errors:
If you receive an incorrect order or items are missing, please contact us immediately. Refunds or replacements will be issued after verification.
Quality Issues:
If there are valid concerns regarding the quality of the food (e.g., spoiled or undercooked items), refunds may be considered after investigation.
Refunds will not be provided under the following conditions:
Prepaid Orders:
Refunds for eligible orders will be processed to the original payment method within 5-10 business days.
Cash on Delivery Orders:
If eligible, refunds will be issued via store credit or another mutually agreed method.
To request a refund, please contact our support team within 24 hours of receiving your order and provide the following details:
Contact us at:
Email: support@foodamy.com.bd
Phone: 01581-086261
In cases where only part of the order is incorrect or unsatisfactory, a partial refund may be issued based on the items affected.
All refund requests are subject to review and approval by Foodamy’s management team. We reserve the right to decline refund requests that do not meet the eligibility criteria.
